Frequently Asked Questions

 

J E W E L R Y   C A R E 

We wish you many years of enjoyment with your new piece of COMMUNION by Joy Smith jewelry!  Although rare, stones unfortunately can pop out and bands could crack.
 
CLEANING TIPS:
Gold jewelry of any karat can be cleaned lightly using a soft cloth. For a more thorough cleaning, soak your gold jewelry in a glass of warm water with a drop or two of non-detergent soap (Ivory, Dr. Bronner's, etc) to help remove any oils and loosen buildup. Remove after a few minutes and pat dry with a soft cloth. To clean further, use a very soft, worn toothbrush to carefully remove any dirt particles or debris from more intricate components and settings. 

 

Jewelry should worn and treated with love & care. The following are basic guidelines for keeping your jewelry looking good for a lifetime to ensure longevity:

* Your jewelry should be the last thing you put on and the first thing you take off.

* It does not like to get wet. Especially Opals and Turquoise.

* Please put on after you apply perfumes, lotions and hairsprays.

* Your jewelry should be the last thing you put on and the first thing you take off.

* Believe it or not, regardless of price, jewelry that looks delicate is. Please treat it like fine silk.

* Please do not wear your jewelry when doing chores of certain kinds. Like gardening, washing dishes or hard labor.

J E W E L R Y   W A R R A N T Y

 

Along with every jewelry piece purchased, COMMUNION by Joy offers a complimentary maintenance and service plan.  

WARRANTY INCLUDES:

* Free inspection, cleaning, re-polish and re-finish service for the lifetime of your jewelry piece.

* Complimentary setting repair up to 1 year from purchase date. Setting repair includes: tightening of any loose gemstone and prong re-tipping.

* Complimentary accent gemstone replacement up to 1 year from purchase date. *Note: Warranty does not include stones with a replacement value over $500 USD or replacement of stones larger than 0.25 carat.

* Complimentary chain and clasp repair within 90-days of jewelry piece purchase date.

    Warranty Services listed above are non-transferable and intended only for the original customer or gift recipient of your jewelry piece. All COMMUNION by Joy jewelry pieces are guaranteed against manufacturing defects but not normal wear and tear. The customer is responsible for all shipping charges, it is recommended to insure your packages for full jewelry piece value.

    COMMUNION by Joy recommends that you regularly inspect and clean your jewelry, and advises that you review your jewelry purchases by COMMUNION by Joy every 6 months in order for us to communicate any repair recommendations deemed necessary. Failure to complete our recommended repairs, or if repairs are made by unapproved establishments, the Warranty Policy will be cancelled. We are not responsible for damaged jewelry due to wear and tear, or repairs and alterations made by other jewelers.

    This policy does not substitute insurance. We recommend insuring your jewelry item with a reputable insurance provider.

     

    FREQUENTLY ASKED QUESTIONS

     

    PRODUCTION + SHIPPING:

    * All items are handcrafted and made to order. All of our pieces require 4 - 8 weeks for turnaround production time, to allow for sizing, polishing, and making sure your jewelry is perfect! 

    * If you have a specific deadline you need to meet, please contact us to let us know. We may request that you pay for upgraded expedited shipping, and may not be able to accommodate all requests.

    * All online orders in the United States are shipped via Fed Ex 2day with insurance and signature a flat rate shipping charge of $20.00.  Please note that additional charges will apply for rush orders and international orders are $100 flat rate and shipped via UPS International.

     

    RETURNS:

    * Please let me know if you have any issues. Due to the nature of a handmade independent business, I cannot accept returns.


    * While we are confident that you will be satisfied with your purchase, because all of our pieces are handmade to order, all sales are final. We recommend that you confirm appropriate sizing for rings or any other customized pieces prior to placing your online order.

    * If an item shipped to you is defective, you may return it within the first 7 days after receipt.  We will make necessary repairs to the item and return it to you. You are responsible for shipping costs associated with any such returns, and we recommend that you insure any shipments for up to the value of the returned item.